Cancel /Change Order

At Furande, we understand that sometimes you may need to cancel or modify an order after placing it. This Cancel & Change Order Policy explains when changes or cancellations are possible, how to request them, and what limitations apply once an order enters processing or shipping.

By placing an order on https://furande.com, you agree to the terms outlined in this policy.

1. Store Information

Store Name: Furande
Website: https://furande.com
Products Sold: Hoodies, Sweaters, T-Shirts
Customer Support Email: support@furande.com
Support Hours:
8:00 AM – 7:00 PM (EST), Monday – Saturday

All cancellation or change requests must be submitted through the contact information above.

2. Order Processing Timeline

Orders placed on furande.com are processed quickly to ensure timely delivery.

Key processing details:

  • Handling time: 1 business day
  • Order cut-off time: 5:00 PM EST, Monday – Friday

Once an order enters the processing stage, changes may no longer be possible.

3. Order Cancellation Policy

3.1 When Cancellations Are Allowed

You may request to cancel your order only before it enters processing.

Cancellation requests must be submitted:

  • As soon as possible after placing the order
  • Before the order is prepared for shipment

If approved, a full refund will be issued to the original payment method.

3.2 When Cancellations Are Not Allowed

Orders cannot be canceled once:

  • The order has entered processing
  • The order has been packaged
  • The order has been shipped

At this stage, the order must be handled according to our Return & Refund Policy after delivery.

4. Order Change Policy

4.1 Eligible Changes

Order changes may be requested before processing begins, including:

  • Shipping address updates
  • Size changes
  • Quantity adjustments

Approval depends on the order’s current status and inventory availability.

4.2 Ineligible Changes

Changes cannot be made once:

  • The order has entered processing
  • The order has been shipped

This includes changes to:

  • Product type or design
  • Shipping method
  • Billing details

5. How to Request a Cancellation or Change

To request a cancellation or order change:

  1. Email support@furande.com
  2. Include:
    • Order number
    • Request type (cancel or change)
    • Specific details of the request

Our support team will review your request and respond as quickly as possible during support hours.

Submitting a request does not guarantee approval.

6. Refunds for Canceled Orders

If a cancellation request is approved:

  • A full refund will be issued
  • No cancellation fees apply
  • Refunds are processed to the original payment method

Refund processing timelines follow our standard refund procedures.

7. Address Errors After Processing

If an incorrect shipping address is discovered after processing begins:

  • We cannot guarantee address changes
  • Delivery delays or losses may occur
  • Returned packages may be handled as returns

Customers are responsible for ensuring address accuracy at checkout.

8. Orders Already Shipped

If an order has already shipped:

  • Cancellation and changes are no longer possible
  • The order must be received before initiating a return
  • Return eligibility is governed by the Return & Refund Policy

Refusing delivery does not qualify as a cancellation.

9. Duplicate Orders

If you accidentally place duplicate orders:

  • Contact us immediately
  • We will attempt to cancel duplicates if processing has not started

Once processing begins, duplicate orders must be handled as standard returns.

10. No Fees Policy

Furande does not charge:

  • Cancellation fees
  • Change request fees

However, approved changes may affect order totals depending on product price differences.

11. Policy Limitations

Furande reserves the right to:

  • Deny cancellation or change requests submitted too late
  • Refuse requests that violate policy terms
  • Limit repeated change or cancellation requests

These measures help ensure fair and efficient order processing.

12. Policy Updates

Furande may update this Cancel & Change Order Policy at any time.

Updates will:

  • Be posted on this page
  • Apply to orders placed after the update

Customers are encouraged to review this policy before placing an order.

13. Contact Us

For questions about order cancellations or changes, please contact us:

Email: support@furande.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday