Return & Refund Policy

At Furande, we want every hoodie, sweater, and T-shirt you receive to meet your expectations. While we carefully inspect each order before shipment, we understand that returns or refunds may occasionally be necessary. This Return & Refund Policy explains when and how returns are accepted, how refunds are processed, and what customers can expect throughout the process.

By placing an order on https://furande.com, you agree to the terms outlined in this policy.

1. Store Information

Store Name: Furande
Website: https://furande.com
Products Sold: Hoodies, Sweaters, T-Shirts
Customer Support Email: support@furande.com
Support Hours:
8:00 AM – 7:00 PM (EST), Monday – Saturday

All return and refund requests must be submitted through the contact information above.

2. Return Eligibility

Furande accepts returns within 30 days of the delivery date.

To be eligible for a return, all of the following conditions must be met:

  • The item must be returned within 30 calendar days from the date it was delivered
  • The item must be unused, unworn, and unwashed
  • The item must be in its original condition, including original tags and packaging
  • The item must not show signs of damage caused after delivery

Returns that do not meet these conditions may be rejected.

3. Non-Returnable Items

The following items are not eligible for return:

  • Items returned after the 30-day return window
  • Items showing signs of wear, washing, alteration, or misuse
  • Items damaged due to improper handling by the customer
  • Items without original packaging or tags (when applicable)

For hygiene and quality control reasons, all items are inspected upon return.

4. Return Window

Return Period

  • 30 days from the delivery date

The return period begins on the day the package is marked as delivered by the shipping carrier.

Requests submitted after this period may not be approved.

5. How to Initiate a Return

To start a return, please follow these steps:

  1. Email support@furande.com
  2. Include the following information:
    • Order number
    • Item(s) you wish to return
    • Reason for return
    • Photos (if the item is damaged or incorrect)

Our support team will review your request and provide return instructions if approved.

Please do not send items back without contacting us first.

6. Return Shipping Responsibility

Unless the return is due to an error on our part, customers are responsible for return shipping costs.

Examples include:

  • Ordering the wrong size
  • No longer wanting the item
  • Personal preference

If the return is approved due to:

  • Incorrect item sent
  • Damaged item upon arrival
  • Defective product

Furande will provide appropriate instructions and assistance.

7. Condition of Returned Items

All returned items are inspected once received.

Returned items must be:

  • Clean
  • Free from odors
  • Free from stains, pet hair, or visible wear

Items that do not pass inspection may be refused or sent back to the customer.

8. Refund Policy

Refund Eligibility

Refunds are issued once:

  • The return is received
  • The item passes inspection

Refund Processing Time

  • Refunds are processed within 12 days after the returned item is received and approved

This timeframe refers to processing by Furande. Additional time may be required for your bank or payment provider to post the refund.

9. Refund Method

Refunds are issued to the original payment method used at checkout.

We do not offer:

  • Cash refunds
  • Refunds to alternate payment methods

If the original payment method is no longer available, our support team will contact you to discuss alternatives.

10. Fees & Deductions

Furande operates a no-fee refund policy.

  • No restocking fees
  • No processing fees
  • No hidden deductions

The refunded amount equals the item purchase price. Original shipping costs are non-refundable unless the return is due to our error.

11. Exchanges

At this time, Furande does not offer direct exchanges.

If you would like a different size or style:

  1. Return the original item following this policy
  2. Place a new order for the desired item

This ensures faster processing and accurate inventory management.

12. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact support@furande.com within 48 hours of delivery
  • Provide clear photos of the item and packaging
  • Include your order number

Once verified, we will provide a resolution, which may include:

  • Replacement
  • Refund

Please do not dispose of the item until instructed by our support team.

13. Incorrect Items

If you receive the wrong item:

  • Notify us within 48 hours of delivery
  • Provide photos and your order number

Furande will take responsibility for the error and provide appropriate instructions.

14. Late or Missing Refunds

If you have not received your refund after the 12-day processing period:

  • Check with your bank or payment provider
  • Allow additional posting time depending on your financial institution

If the refund is still missing after this time, please contact support@furande.com.

15. Returned-to-Sender Packages

If an order is returned to us due to:

  • Incorrect address provided by the customer
  • Failed delivery attempts
  • Refusal of delivery

The order may be treated as a return. Refunds, if applicable, may exclude original shipping costs.

16. Policy Abuse & Fraud Prevention

Furande reserves the right to:

  • Refuse returns that appear fraudulent
  • Limit or deny returns for excessive or abusive behavior

This policy exists to protect both customers and the integrity of our store.

17. Policy Updates

Furande reserves the right to update or modify this Return & Refund Policy at any time.

Changes will:

  • Be posted on this page
  • Apply only to orders placed after the update

We encourage customers to review this policy periodically.

18. Contact Us

For questions about returns or refunds, please contact us:

Email: support@furande.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday