Shipping & Delivery

At Furande, we believe shipping is not just a logistical step—it is a promise. A promise that the hoodies, sweaters, and T-shirts you carefully choose will move from our hands to yours with clarity, speed, and reliability. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered so you know exactly what to expect every step of the way.

Please read this policy carefully before placing an order. By purchasing from furande.com, you agree to the terms outlined below.

1. Store Information

Store Name: Furande
Website: https://furande.com/
Product Categories: Hoodies, Sweaters, T-Shirts
Customer Support Email: support@furande.com
Support Hours:
8:00 AM – 7:00 PM (EST), Monday – Saturday

Our customer support team is available during the hours listed above to assist with shipping questions, tracking issues, or delivery concerns.

2. Shipping Coverage Area

Furande currently ships within the United States. We do not offer international shipping at this time.

Orders placed with U.S. delivery addresses are processed and shipped according to the timelines and terms described in this policy.

3. Order Processing & Handling Time

All orders placed on furande.com are subject to a handling time of 1 business day.

What Handling Time Means

Handling time is the period between when your order is successfully placed and when it is handed off to the shipping carrier. During this time, your order is:

• Verified for accuracy and payment confirmation
• Prepared and quality-checked
• Securely packaged for shipment
• Assigned a tracking number

Business Days

Handling and shipping operations are conducted Monday through Friday, excluding major U.S. holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

4. Order Cut-Off Time

To ensure fast and efficient processing, Furande operates with a daily order cut-off time.

Cut-Off Time:
5:00 PM Eastern Standard Time (EST)
Processing Days: Monday – Friday

How the Cut-Off Works

• Orders placed before 5:00 PM EST on a business day will begin processing the same day.
• Orders placed after 5:00 PM EST, or on weekends/holidays, will begin processing on the next business day.

5. Shipping Method & Delivery Carriers

Furande partners with reliable and widely trusted carriers to ensure timely and secure delivery.

Delivery Services Used

Orders are shipped using one or more of the following carriers:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx

Carrier selection is based on destination, package size, and operational efficiency. Customers cannot select a specific carrier at checkout.

6. Shipping Costs

Furande offers a simple and transparent flat-rate shipping structure.

Flat-Rate Shipping Fee

• $6.99 USD per order

This flat rate applies to all eligible orders within the United States, regardless of order size, weight, or product type.

What the Shipping Fee Covers

• Order handling and packaging
• Carrier transportation costs
• Tracking services

There are no hidden shipping fees or additional handling charges.

7. Estimated Delivery Time

Total delivery time consists of handling time + transit time.

Shipping Timeline Breakdown

Important Notes

• Delivery times are estimates, not guarantees.
• Weather conditions, carrier delays, or peak seasons may impact transit times.
• Business days do not include weekends or federal holidays.

8. Shipping Timeline Examples

These examples are provided for reference and may vary depending on carrier operations.

9. Tracking Information

All Furande orders include tracking at no additional cost.

Tracking Details

• A tracking number will be emailed once your order ships
• Tracking updates are provided directly by USPS, UPS, or FedEx
• Tracking may take up to 24 hours to activate after shipment confirmation

If you do not receive a tracking email, please check your spam or promotions folder before contacting support.

10. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

Address Issues

Furande is not responsible for:

• Delays caused by incorrect or incomplete addresses
• Orders delivered to an address entered incorrectly by the customer
• Packages returned to the carrier due to address errors

If an order is returned to us because of an address issue, reshipping may require additional fees.

11. Failed Deliveries & Returned Packages

If a carrier is unable to deliver a package due to:

• Multiple failed delivery attempts
• Refusal by recipient
• Address issues

The package may be returned to the sender.

Returned Orders

Once returned orders are received by Furande:

• Customers may request reshipment (additional shipping fees may apply)
• Refunds may be issued minus shipping costs

Returned packages must be inspected before any resolution is finalized.

12. Lost or Delayed Shipments

While rare, shipping delays or losses may occur.

Delayed Shipments

If your order is delayed beyond the estimated delivery window:

• Please allow carriers additional time during peak periods
• Contact our support team if the delay exceeds 7 business days past shipment

Lost Shipments

If a package is confirmed lost by the carrier:

• Furande will work with the carrier to investigate
• Resolution may include replacement or refund at our discretion

Customers must contact us within 14 days of the expected delivery date to report lost shipments.

13. Damaged Packages

If your order arrives damaged:

1. Take clear photos of the package and product
2. Contact support@furande.com within 48 hours of delivery
3. Include your order number and photos in your email

We will review the claim and provide a resolution, which may include a replacement or refund.

14. Partial Shipments

In some cases, items within an order may ship separately to ensure faster delivery.

What to Expect

• Each shipment will have its own tracking number
• You will be notified when each package ships
• No additional shipping fees are charged for split shipments

15. Holiday & Peak Season Shipping

During holidays, promotional events, or peak shopping seasons:

• Handling and transit times may be extended
• Carriers may experience higher shipping volumes

We recommend placing orders early during these periods to avoid delays.

16. Shipping Policy Changes

Furande reserves the right to update or modify this Shipping Policy at any time.

Changes will:

• Be posted on this page
• Apply only to orders placed after the update

Customers are encouraged to review this policy periodically.

17. Contact Information

If you have any questions about shipping, delivery, or tracking, please contact us:

Email: support@furande.com
Support Hours:
8:00 AM – 7:00 PM (EST), Monday – Saturday

Our team is committed to providing clear answers and timely assistance.